Although each BPM solution is unique, there are common elements that make your
chosen solution effective.
The fundamental component of any BPM solution is the process automation engine
which governs the execution of all process instances, or cases, and makes it
easy for users and systems to work together. It is important for business
people to have an easy mechanism to define and communicate processes internally
within your organisation. A comprehensive audit trail of events in the life of
each case that flows through your organisation is essential. Automated Service
Level Agreement (SLA) management which escalates problems to appropriate
management structures allows management by exception. The ability to
participate in the process from any browser-enabled PC makes your automated
processes very accessible to all users, even when they aren't at their desk. In
fact, using the internet & appropriate security measures, it is possible to
work outside of your corporate network.
Recent and effective management reports that show the health of your
organisation and highlight any problem areas that may have arisen in a timely
fashion, represent one of the key benefits of any process automation
initiative. Companies find that combining process automation with an integrated
document management system greatly enhances the availability of information
necessary for employees to get their job done and in turn boosts internal
efficiency and eliminates the need for elaborate physical document movement
arrangements typically associated with paper based files.
